pjoko Frequently Asked Questions
Everything you need to know about playing on pjoko — from creating your account and depositing via bKash or Nagad, to cricket betting, slots, bonuses, and responsible gaming tools available to players across Bangladesh.
This FAQ covers the most common questions pjoko players in Bangladesh ask about registering an account, making instant deposits and withdrawals via bKash, Nagad, and Rocket, understanding bonus terms and wagering requirements, navigating cricket betting and slot games, and using our responsible gaming tools. If your question is not answered here, our support team is available 24 hours a day, 7 days a week via live chat or email at [email protected].
Account & Registration
Everything you need to know about creating your pjoko account, completing identity verification, managing login issues, and understanding account policies for players in Bangladesh.
01How do I create a pjoko account?
Creating a pjoko account takes under two minutes. Visit pjoko.io, click the pjoko Login link, and complete the registration form with your full name, date of birth, email address, and preferred currency (BDT). You must be at least 21 years old to register. Once submitted, you will receive a confirmation email — click the verification link to activate your account and make your first deposit.
02What documents do I need to verify my pjoko account?
pjoko requires a government-issued photo ID for KYC verification — a Bangladesh National ID Card (NID), passport, or birth certificate are all accepted. You may also be asked to provide a proof of address document (such as a utility bill or bank statement dated within the last three months) and, depending on your payment method, a screenshot of your bKash, Nagad, or Rocket mobile wallet number. Verification is typically completed within 24 hours.
03Why is my pjoko login not working?
A pjoko login failure is usually caused by one of three things: an incorrect password, an unverified email address, or a temporarily locked account after too many failed attempts. Start by using the "Forgot Password" link on the login page to reset your credentials. If your email is unverified, check your spam or junk folder for the original confirmation email. If the account appears locked, contact the pjoko support team via live chat or at [email protected].
04Can I have more than one pjoko account?
No — pjoko strictly permits one account per person. Operating multiple accounts is a violation of the Terms and Conditions and will result in all duplicate accounts being suspended, with balances forfeited. If you have accidentally created a second account, contact [email protected] immediately to resolve the situation before it affects your ability to play or withdraw.
05How do I close my pjoko account permanently?
To permanently close your pjoko account, email [email protected] with the subject line "Account Closure Request" and include your registered email address and the reason for closure. Our team will process the request within 48 hours, return any remaining balance to your original payment method (bKash, Nagad, or bank transfer), and confirm closure by email. Alternatively, you can use the self-exclusion tool in your account dashboard for a temporary break.
Deposits & Withdrawals
Detailed answers on how to fund your pjoko account via bKash, Nagad, Rocket, and Bangladeshi bank transfer — including processing times, minimum amounts, fees, and what to do if a payment goes wrong.
06How long does a bKash deposit take on pjoko?
bKash deposits on pjoko are processed instantly in the vast majority of cases. Once you complete the payment on your bKash app and the transaction is confirmed, funds appear in your pjoko wallet within seconds. In rare cases during peak traffic periods, processing can take up to five minutes. If your deposit has not appeared after ten minutes, contact live chat with your bKash transaction ID and our team will resolve it immediately.
07What is the minimum deposit amount on pjoko?
The minimum deposit on pjoko is ৳200 BDT, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, Visa, and Mastercard. There is no maximum deposit limit enforced by pjoko, though your individual payment provider (bKash or Nagad) may have their own daily transaction caps. We recommend checking your mobile wallet limits if you plan to deposit larger amounts.
08What is the minimum withdrawal amount on pjoko?
The minimum withdrawal on pjoko is ৳500 BDT. Withdrawals are processed to the same payment method used for your original deposit — bKash, Nagad, Rocket, Upay, or bank transfer to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or other supported Bangladeshi banks. Your account must be fully KYC-verified before any withdrawal can be processed.
09How long do withdrawals take on pjoko?
pjoko processes withdrawal requests within 24 hours on business days. Mobile wallet withdrawals via bKash, Nagad, and Rocket typically complete within 1–4 hours once approved. Bank transfers to Bangladeshi banks such as Dutch-Bangla, BRAC, or City Bank generally take 1–2 business days to reflect in your account. If your withdrawal has been pending for more than 48 hours, contact the support team with your withdrawal reference number.
10Does pjoko charge fees on deposits or withdrawals?
pjoko does not charge any fees on standard deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request to withdraw is sent to your payment method. Note that your mobile wallet provider (e.g., bKash or Nagad) or bank may apply their own transaction fees independently — these are outside pjoko's control and are not charged by the platform.
11Can I deposit using Nagad on pjoko?
Yes — Nagad is one of the primary payment methods accepted on pjoko. To deposit via Nagad, go to the Cashier section of your account, select Nagad, enter your deposit amount (minimum ৳200), and follow the on-screen instructions to complete the payment through your Nagad app. Deposits are credited instantly. Withdrawals back to Nagad are also supported and typically complete within 1–4 hours of approval.
12Why was my pjoko withdrawal rejected?
The most common reasons for a pjoko withdrawal rejection are: incomplete KYC verification, an unmet bonus wagering requirement, a mismatch between the name on your account and your payment method, or a pending security review. Log in to your account dashboard to check your verification status and any active bonus conditions. If everything appears correct and your withdrawal was still declined, contact [email protected] with your transaction reference for a full explanation.
Games & Gameplay
Questions about cricket betting markets, BPL and IPL wagering, slot RTPs, live casino tables, mobile gameplay, and how pjoko ensures fairness across all game titles.
13How do I bet on BPL cricket matches on pjoko?
To bet on BPL (Bangladesh Premier League) cricket on pjoko, navigate to the Cricket section from the main menu and select the BPL match you want to wager on. pjoko offers a wide range of markets for every BPL fixture, including match winner, top batsman, total runs, over/under lines, and live in-play betting. Minimum bet size and available markets are displayed on each match card. Ensure your account is funded before the match starts.
14Does pjoko offer live in-play cricket betting?
Yes — pjoko supports live in-play betting on cricket matches including BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Live odds update in real time as the match progresses, and additional markets (such as next wicket, current over runs, and partnership totals) become available during play. A stable internet connection is recommended for in-play betting to avoid delays between odds updates and bet placement.
15What is the RTP on pjoko slot games?
RTP (Return to Player) on pjoko slots varies by game title, but the platform exclusively features certified games from leading providers such as Pragmatic Play, NetEnt, Microgaming, and Spribe with RTPs typically ranging from 94% to 97%. The RTP for each individual game is displayed in its information panel, accessible before you start playing. Higher RTP games return a greater proportion of total wagers to players over a long series of spins.
16Can I play pjoko games on my mobile phone?
Yes — pjoko is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. All games, including cricket betting, live casino tables, and slot titles, are designed to render cleanly on smartphones and tablets. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh regularly use pjoko on mobile via bKash and Nagad without any performance issues.
17Are the games on pjoko fair and certified?
All games on pjoko use certified Random Number Generator (RNG) technology, independently audited for fairness. Game outcomes are statistically random and cannot be predicted or manipulated. pjoko partners exclusively with reputable game studios — including Pragmatic Play, Evolution Gaming, NetEnt, and Ezugi — whose products are tested by recognised third-party certification bodies. pjoko is a fair play certified platform using SSL encryption to protect all player data and transactions.
Bonuses & Promotions
How the pjoko welcome bonus works, what wagering requirements mean in practice, free spins terms, the VIP loyalty programme, and how to avoid forfeiting your bonus balance.
18What welcome bonus does pjoko offer to new players?
pjoko offers a welcome bonus to new players upon their first qualifying deposit. The specific bonus amount and structure are displayed on the promotions page at the time of registration — terms vary by promotional period. All welcome bonuses at pjoko come with a wagering requirement that must be met before bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in to understand eligible games and time limits.
19What is a wagering requirement and how does it work on pjoko?
A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus balance can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before withdrawing. On pjoko, contributions toward wagering requirements vary by game type — slots typically contribute 100%, while table games and live casino may contribute less.
20Does pjoko have a loyalty or VIP programme?
Yes — pjoko operates a tiered VIP programme that rewards consistent players with exclusive benefits including higher withdrawal limits, dedicated account managers, priority support, personalised promotions, and cashback offers. Players progress through tiers based on their activity and wagering volume. High-volume players in Bangladesh can reach the top VIP tiers and unlock invitation-only bonuses and personal manager access. Contact support for details on your current tier status.
21Do bonus promotions expire on pjoko?
Yes — all bonuses on pjoko have an expiry date, typically 7 to 30 days from activation depending on the specific promotion. If the wagering requirement is not met within the active period, the bonus and any associated winnings are forfeited automatically. The expiry date and remaining wagering balance for any active bonus are visible in your account dashboard under the "Bonuses" tab. Always activate a bonus only when you have time to meet its conditions.
Safety & Responsible Gaming
How pjoko keeps your account and funds secure, the platform's approach to responsible gaming, age verification, self-exclusion tools, deposit limits, and what to do if gambling becomes a concern.
22Is pjoko safe and legal for players in Bangladesh?
pjoko is a safe and reliable online gaming platform that operates with SSL encryption on all data transmissions and uses certified, independently audited game software. The platform does not fabricate licensing claims — pjoko's commitment is to transparency, fair play, and player protection. As with all online gaming, players in Bangladesh are responsible for understanding the rules that apply in their jurisdiction. pjoko is strictly for players aged 21 and above.
23How do I set a deposit limit on pjoko?
To set a deposit limit on pjoko, log in to your account and navigate to "My Account" then "Responsible Gaming". From there, select "Deposit Limits" and enter your preferred daily, weekly, or monthly cap in BDT. Decreases to your limit take effect immediately. Increases take 7 days to activate, giving you a cooling-off period to reconsider. If you need a limit applied urgently before the 7-day period, contact the support team directly.
24How do I self-exclude from pjoko?
Self-exclusion on pjoko can be activated from the "Responsible Gaming" section of your account dashboard, or by contacting [email protected] directly with a request to close your account for a specified period. Exclusion periods range from 30 days to 5 years, or permanently. Once active, your account is fully suspended — you cannot log in, deposit, or play. Self-exclusion requests are processed immediately upon receipt, 24 hours a day, 7 days a week.
25What should I do if I think I have a gambling problem?
If you feel gambling is becoming a problem, contact the pjoko support team immediately via live chat or at [email protected] — the team will activate a time-out or self-exclusion on your account without question. In parallel, consider speaking with a qualified counsellor or mental health professional. Bangladesh-based support resources are available through community health centres in Dhaka, Chittagong, Sylhet, and other cities. Seeking help early is always the right decision — pjoko's team treats all such requests with complete confidentiality.
Everything You Need in One Platform
pjoko is built specifically for the Bangladeshi market — fast local payments, English-language support, and a full library of certified games all in one place.
Instant BDT Payments
Deposit and withdraw in Bangladeshi Taka instantly via bKash, Nagad, Rocket, and Upay. No currency conversion, no delays, no hidden fees — your money moves at mobile wallet speed.
SSL Encrypted Security
Every page, transaction, and personal detail on pjoko is protected by industry-standard SSL encryption. Your account data, payment information, and gameplay history are kept strictly private.
Cricket Betting & BPL Markets
Bet on the Bangladesh Premier League, IPL, T20 World Cup, and Bangladesh Tigers internationals with competitive odds across dozens of markets — match winner, top scorer, live in-play, and more.
Mobile-First Platform
No app download needed. pjoko runs smoothly in your mobile browser on Android and iOS. Play slots, place cricket bets, or visit the live casino from anywhere in Dhaka, Chittagong, or Sylhet.
24/7 English Support
The pjoko support team is available around the clock via live chat and email at [email protected]. Responses to email queries are typically delivered within 4 hours Bangladesh Standard Time.
Responsible Gaming Tools
Set daily, weekly, or monthly deposit limits, activate cooling-off periods, or self-exclude entirely — all from your account dashboard. pjoko takes player wellbeing seriously, for adults aged 21 and above only.
We Are Here to Help, Around the Clock
If your question is not covered in this FAQ, the pjoko support team is available 24/7 via live chat. You can also explore the platform directly — browse our full game library, check cricket betting markets, or visit the casino floor.