Play Safe.
Stay in Control at pjoko.
pjoko is built on the belief that gambling should always be entertaining — never harmful. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to keep their experience fun, healthy, and within their personal limits. For players aged 21 and above only.
Gambling is Entertainment — Nothing More
At pjoko, responsible gaming is not a legal checkbox — it is a core part of how we operate. We provide every registered player with a suite of practical tools that put genuine control in their hands: deposit limits, session time caps, cooling-off periods, and full self-exclusion. We also train our support team to recognise warning signs and proactively reach out to players who may need help.
If you are a player in Dhaka, Chittagong, Sylhet, Khulna, or anywhere across Bangladesh — pjoko wants your experience to remain positive. The moment gambling stops being fun, our tools and support team are here to help you step back. You are always in control.
Tools Designed to Keep You in Control
pjoko provides a comprehensive set of responsible gaming features, all accessible directly from your account dashboard. These tools are free, immediate, and effective — giving you real power over your gaming behaviour.
Set a maximum daily, weekly, or monthly deposit cap on your pjoko account in Bangladeshi Taka (BDT). Once a limit is in place, you cannot deposit more than your chosen threshold within the defined period — even if you attempt to via bKash, Nagad, or Rocket. Increases to your limit take 7 days to take effect; decreases apply immediately.
If you feel you need a complete break from gambling, pjoko's self-exclusion tool allows you to close your account for a defined period — from 30 days up to 5 years — or permanently. During a self-exclusion period, your account is fully suspended: you cannot log in, deposit, place bets, or play games. To activate self-exclusion, contact [email protected] immediately.
Need a shorter break without full self-exclusion? pjoko's time-out feature lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days. Your account is suspended for the chosen period and reactivates automatically when it expires. Time-outs cannot be shortened once activated — giving you a genuine, enforced pause from play.
Set a cap on how much you are willing to lose within a given time period. Once your loss limit is reached, pjoko will prevent further betting or casino play until the period resets. This tool is especially useful for players who find it easy to chase losses — one of the most common early signs of problematic gambling behaviour.
Enable session duration alerts on your pjoko account and receive an on-screen notification when you have been playing continuously for 30 minutes, 1 hour, or any custom interval you choose. These gentle reminders help you stay aware of time spent on the platform and encourage regular breaks — a simple but powerful habit for healthy gaming.
pjoko's reality check feature displays a clear summary of your current session — including time elapsed, net wagered amount in BDT, and your net win or loss position — at regular intervals you define. This snapshot interrupts immersive gameplay and brings you back to a clear-eyed view of your actual activity, helping you make informed decisions about whether to continue or stop.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience level. It often develops gradually — starting with harmless entertainment and slowly shifting into a habit that feels difficult to control. Knowing the early warning signs is the first and most important step toward getting help.
Seek Help Immediately If
You feel unable to stop gambling even when you want to, or if gambling is causing serious financial, emotional, or relationship harm to you or people around you. Contact our support team right away — we are here to help without judgment.
Remember
Gambling outcomes are based on chance. No strategy, system, or betting pattern can guarantee a win. Chasing losses is one of the most dangerous gambling behaviours and almost always results in greater financial harm.
Self-Assessment: Is Gambling Affecting You?
Honestly reflect on the questions below. If you answer "yes" to two or more, we strongly encourage you to use our self-exclusion or time-out tools, or speak to a support professional.
You Are Not Alone
Asking for help is a sign of strength, not weakness. The pjoko support team is available 24/7 and will treat every request with complete confidentiality and respect. Reach us at [email protected] or via live chat at any time.
How to Activate Your Responsible Gaming Controls
All pjoko responsible gaming tools are available inside your account dashboard, accessible after login. No approval process is required — limits and exclusions take effect according to the timeframes described below. If you ever have difficulty locating these settings, our 24/7 support team can guide you through the process or apply any restriction on your behalf immediately.
Log In to Your pjoko Account
Visit pjoko.io and sign in to your registered account. All responsible gaming settings are located under the "My Account" section of your dashboard, in the "Responsible Gaming" tab.
Navigate to Responsible Gaming Settings
From the dashboard, select "Responsible Gaming" to access all available tools including deposit limits, loss limits, session reminders, reality checks, time-out periods, and self-exclusion options.
Set Your Preferred Limits
Choose the tool you wish to activate and enter your preferred values in BDT or time units. For deposit limits, specify daily, weekly, or monthly caps. Decreases apply instantly; increases take 7 days to take effect to protect you from impulse decisions.
Activate Time-Out or Self-Exclusion
If you wish to take a break, select your preferred period (24 hours, 7 days, 30 days, or longer). For permanent self-exclusion or extended exclusion periods beyond 30 days, contact our support team directly at [email protected] to process the request immediately.
Confirm and Review Regularly
Save your settings and review them periodically. pjoko recommends checking your limits at least once a month to ensure they continue to reflect your financial situation and gaming intentions. The support team is available 24/7 if you need to make urgent changes or activate an immediate suspension.
Golden Rules for Healthy Gambling
These simple principles — adopted by responsible players worldwide — can make a significant difference in keeping gambling a positive part of your entertainment routine rather than a source of stress.
Healthy Habits to Follow
- Set a strict budget for gambling before you start and treat it as an entertainment expense — not a way to generate income.
- Only ever gamble with money you can genuinely afford to lose, without affecting your household expenses, rent, or savings.
- Take regular breaks during sessions. Step away from the screen, get some air, and return with a clear head.
- Use pjoko's deposit and loss limits proactively — set them before you feel you need them, not after a problem arises.
- Keep gambling in perspective alongside other activities you enjoy — time with family, sport, food, and social life in Dhaka or your city.
- Be honest with yourself about how gambling makes you feel. If it is generating anxiety rather than enjoyment, take a break immediately.
Behaviours to Avoid
- Never chase losses. Accept that a loss is a loss and walk away. Attempting to win back losses in the same session almost always compounds the problem.
- Do not gamble while under the influence of alcohol, substances, or when you are emotionally distressed, fatigued, or stressed.
- Never borrow money — from friends, family, or financial institutions — to fund gambling activity on pjoko or any other platform.
- Do not treat gambling as a reliable income source or financial strategy. Every casino game and sports bet carries risk by design.
- Avoid gambling during Eid, Ramadan, or other periods when financial pressures or family commitments may already be elevated.
- Do not ignore the early warning signs listed in this page. Acting early is far easier than addressing a deeply entrenched problem later.
Strictly 21+ — No Exceptions
pjoko operates a strict minimum age policy. All players must be at least 21 years old to register, deposit, or play any game on the platform. This policy is enforced through mandatory Know Your Customer (KYC) verification for every registered account.
During the KYC process, players are required to submit valid proof of identity — such as a National ID Card, passport, or birth certificate — confirming that they meet the 21-year minimum age requirement. Accounts that cannot be age-verified will be suspended immediately, and any funds held within those accounts will be returned via the original payment method.
If you are aware of a minor who has accessed or may have accessed a pjoko account, please contact us at [email protected] immediately. We take underage gambling extremely seriously and will act without delay.
Every pjoko player must complete identity verification before making their first withdrawal. Verification requires submission of a government-issued photo ID confirming name, date of birth, and nationality.
We strongly encourage parents and guardians in Bangladesh to use parental control software to restrict access to online gambling sites. Tools like Net Nanny, Qustodio, or built-in browser restrictions can help prevent underage access.
Always log out of your pjoko account when using a shared device. Never share your username or password with others — including family members. Use a strong, unique password and enable two-factor authentication for maximum account security.
Support Is Always Available
Whether you need to activate a limit, request self-exclusion, or simply talk to someone about your gambling habits, the pjoko responsible gaming team is on hand 24 hours a day, 7 days a week. All conversations are treated with complete confidentiality.
The fastest way to reach us. Open the live chat window from any page on pjoko.io and a support agent will connect with you within minutes. Available every day, all day, including public holidays and during Eid and Ramadan.
Send your responsible gaming request or enquiry to [email protected]. All responsible gaming emails are prioritised and receive a response within 4 hours Bangladesh Standard Time (BST, UTC+6). For urgent self-exclusion requests, please state "URGENT" in your subject line.
If you need your account suspended right now, contact our live chat team and ask for an immediate account lock. This can be actioned in under 60 seconds. You do not need to explain your reasons — the request will be honoured without question, instantly, at any time of day or night.
External Support Organisations
If you feel you need support beyond what pjoko can provide, we encourage you to speak with a qualified counsellor or mental health professional in Bangladesh. Your family doctor, a local community health centre in Dhaka, Chittagong, Sylhet, or your nearest city can direct you to appropriate support services. Seeking professional help is always the right call when gambling is affecting your wellbeing or the people around you.
Ready to Play? Keep It Fun and in Control.
When gambling is approached responsibly, it is a genuinely enjoyable form of entertainment. Explore pjoko's full game library — cricket betting, live slots, and classic table games — with your responsible gaming limits already in place.